“Welcome to Government,” said my friend after I voiced my frustration at the lack of clear, unambiguous command and responsibility within the health sector. Most of us have seen the television crime dramas or movies where local law enforcement is investigating an incident when the black cars carrying the Feds arrive. Guys in dark suits […]
When planning for a major event involving multiple parties and agencies, particularly when multiple specialties are involved, effective communication is absolutely critical. Everyone needs to understand who’s in charge, where they will get information from, and who they will give information to. You need to have a solid command, control and communication (C3) structure in […]
“If we were both competing for that position, you’d get it and I wouldn’t because you have a degree and I don’t.” I overheard that little nugget at the divisional Christmas party, and it struck me as a little odd because that was shared between two young admin assistants. What the hell does any university […]
AAR isn’t just a sound that your favorite pirate makes when he runs out of whisky. It stands for After-Action Report, and it is what the business world calls “Lessons Learned.” However, the term lessons learned is sometimes a bit too presumptuous — are the lessons really learned? Better yet, are the lessons even really […]
Kingston is a leader. The City of Kingston, and the KFLA Public Health Unit have a system that sees quickly, talks fast, and heads off health problems faster than anyone else in Ontario. I’ve been dealing with flu assessment centres in Ontario these past few weeks, and Kingston was a leader all the way through. […]
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