AAR isn’t just a sound that your favorite pirate makes when he runs out of whisky. It stands for After-Action Report, and it is what the business world calls “Lessons Learned.” However, the term lessons learned is sometimes a bit too presumptuous – are the lessons really learned? Better yet, are the lessons even really [...]
If you’ve agreed to pay your personnel according to a given arrangement, you stick with it. But what if you decide to shaft your team and ask them to be nice little team players and take it quietly? What does that say about you? That’s basically what’s happening at the organization where I work. And [...]
Kingston is a leader. The City of Kingston, and the KFLA Public Health Unit have a system that sees quickly, talks fast, and heads off health problems faster than anyone else in Ontario. I’ve been dealing with flu assessment centres in Ontario these past few weeks, and Kingston was a leader all the way through. [...]
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